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Already have Google Apps™? Pi2 Square provides Level-1 (L1) end user support*, backed by our own in-house Google Apps support specialists. Take the burden off of your IT department by allowing Pi2 Square to handle L1 support for your employees using Google Apps. The benefits to businesses that have L1 support for Google Apps include:
- Access to live help and remote desktop support
- Be kept abreast of new features with Google Apps
- Cost-effective per-user pricing
There are a variety of issues that may arise for an end user: Forgotten passwords, Spam filters, Gmail filters, Account access, Google Sites sharing, Google Calendar sharing, Google Docs sharing, Importing/exporting documents and calendars, Google Form help, etc. Whatever the issue may be, SheepDog will be there to answer your questions and troubleshoot your problem.
Pricing
Admin Support plan:
This support plan is perfect for organizations that already have help-desk staff. For just $199 per Administrator per year, you can filter all of your end user requests through your Administrator(s).
End User support Plan:
For just $199 per year, you'll receive phone and email support for 1 user. And it's just $5 /user/month for all additional users under your Google Apps domain.
Hours of Operation:
- Monday to Friday from 9:00 am - 5:00 pm (Atlantic Standard Time), excluding holidays
Resolution:
- 24 hours or sooner
Method of Obtaining Support:
- Email
- Toll-free phoneWe value our clients, and stake our reputation on our support services. Trust the SheepDog to provide your end users with the support they need to use Google Apps effectively.
*Note: The following conditions apply:
- The customer has setup either Google Apps Premier Edition or Google Apps Education Edition (Sheepdog will verify the domain setup with Google).
- The customer agrees to give Sheepdog access to their Google Apps Control Panel.
- User setup & account configuration issues are considered Level-2 support and will be billed at our hourly consulting rate. Contact us for details. |
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